Q - Why isn't bundle pricing showing up in my order?
A - Bundle pricing specials will only show in your Cart once you have logged in to your account. Click the "Login / Account" button in the top menu to create a store account if you haven't already. If you are logged in, but not receiving the bundle pricing, make sure you have at least 8 paints or 4 brushes in your Cart, as those are the lowest levels that receive the Bundle deals.
Q - What currency does your store use?
A - The store currency is US dollars.
Q - Where do you ship product from?
A - All orders are fulfilled out of our main facility in Arizona, USA.
Q - How long will it take for my order to ship once I place it?
A - Orders generally ship within 48 hours for those placed Monday thru Friday by 12pm MST (Arizona). We do not ship on weekends, so orders placed after noon on Friday will be shipped the following week. Holidays and special events / travel may impact these times, but we will always post on the site if there are any disruptions to the normal schedule.
Q - There were no shipping options for my country on the checkout page, what can I do?
A - Please use the Contact page to send us a message and we'll see if we can manually invoice you and create a shipment. Unfortunately, some countries have very unreliable shipping and those have been removed from our service area due to continued lost / damaged packages. We'll do our best to work with you, so don't hesitate to open a conversation.
Q - How do I get tracking information for my completed order?
A - You will receive an email from us each time an order is processed and shipped that includes tracking information. Please make sure that you have whitelisted *@monumenthobbies.com with your email client to insure that you receive all communications from the site. Check spam folders if you think you missed a notification and contact us if you can't find the information.
Q - I selected "Local Pickup" in the Phoenix, AZ area. How do I get my order?
A - If you have selected "Local Pickup" on your order, we will email you once your order is ready to go. Just drop by HQ when you can to pick it up.
Q - Once my order has been processed and shipped, how long will it take to receive it?
A - Shipping times vary by carrier, and we can make no guarantees about delivery times. Once you receive our automated shipping notification email with tracking information, you should expect your package to arrive within one week, if you are in the US. International shipments can take anywhere from one week to one month, depending on customs clearance and local carrier processing times. Please be aware that shipping carriers worldwide are experiencing significant delays, so these timeframes are only estimates.
Q - The tracking shows that my order was delivered, but I can’t find it. Can you help me?
A - Unfortunately, we only have access to the same tracking information that you see from the order email(s). Once the delivery agent has marked the package as delivered, you must contact them directly to verify delivery location / time / etc. Often, a package may be left with a neighbor or at an apartment office if nobody is available for receipt, but that is not always the case. We always recommend having packages delivered to a location where you or someone you know is available to receive. Monument Hobbies assumes no further responsibility for packages once verified as delivered by the carrier via tracking.